이러닝 품질관리 컨설턴트 자격인증 프로그램 개발 연구

Abstract

연구의 필요성에 더하여 본 연구의 목적을 세분화하여 제시하면 다음과 같다. 첫째, 이러닝 서비스 품질에 대한 피해사례가 증가함에 따라 양질의 이러닝 품질을 보장할 수 있도록 이러닝 품질관리 컨설턴트 양성 체제 기틀을 마련한다. 둘째, 이러닝 품질관리를 담당하는 인력에 대한 직무분석을 통하여 전문인력 양성 프로그램을 개발하고 중장기적으로 국가자격제도로 확대·발전시킬 수 있는 방안을 제시한다. 셋째, 국가 차원의 이러닝 품질관리 컨설턴트 양성 체제를 구축하여 양질의 이러닝 콘텐츠 개발 및 서비스 제공 기반을 마련한다.

Recently, learners' demand of e-Learning service quality has increased due to the revitalization of e-Learning industry. However, e-Learning service quality has not satisfied learners' demand so that damage cases concerning e-Learning service quality has also grown. Therefore, it is necessary to establish an expert consultant training program for the maintenance and improvement of e-Learning quality and extend the program to an e-Learning quality management qualification system which is organized on a national basis. The purpose of this study is to lay the groundwork for the expert consultant training program in order to guarantee e-Learning service quality. To achieve this goal, we developed the expert consultant training program through a job analysis of persons who are in charge of the assurance of e-learning quality, and suggested mid-long term solutions for expanding the training program as a qualifying system at the national level. In addition to, the ultimate goal of this study is to build up a national expert training system related to e-learning quality assurance and prepare a foundation for developing superior e-learning contents and offering e-learning services. To provide proper e-learning services according to learner's needs, a manager of e-learning quality assurance makes plans for managing quality regarding development, introduction, and operation of e-learning contents. Additionally, based on the plans, the e-learning quality assurance manager supervises and evaluates the entire process of quality management, and analyzes and supports the results. ...