국내 원격대학의 질 개선을 위한 Malcolm Baldrige 기준 적용 가능성 탐색

Abstract

Ⅰ. 서론 1. 연구의 필요성 2. 연구의 목적

Ⅱ. TQM과 Malcolm Baldrige 기준 1. TQM의 개념 및 발전과정 2. Malcolm Baldrige 품질상 개요 3. 교육기관을 위한 Malcolm Baldrige 핵심가치와 구체적 기준 4. Malcolm Baldrige 품질상 수상 교육기관 사례: 미국 Monfort 경영대학

Ⅲ. 국내 원격대학의 총체적 질 개선을 위한Malcolm Baldrige 기준의 적용 가능성에 대한 탐색

Ⅳ. 결론 및 시사점

참고문헌

abstract

We are seeing an increasing number of online university credit courses and even fully-online degree programs all over the country. Over the past several years, the number of stand alone virtual universities which offer online degree programs has increased substantially. Currently, there are 17 virtual universities offering fully- online degree programs in Korea. The recent growth of virtual universities is being fueled by the increasing number of life-long learners. However, the quality of education and service provided by virtual universities is regarded as poorer than established universities. Since established universities with offline programs are authorized to offer degrees via the internet, and as foreign educational institutions are expected to enter Korea's distance learning market in the near future, virtual universities are faced with major challenges in improving the quality of education and service. The primary purpose of this study is to explore the applicability of the Malcolm Baldrige criteria, which are known as the global standards for total quality management(TQM), to improve the quality of Korea-based virtual universities. In this paper, we review the Malcolm Baldrige criteria for educational institutions and a case of Malcolm Baldrige Award winner (Kenneth W. Monfort College of Business). We also discuss the applicability of the Malcolm Baldrige criteria to improve the quality of virtual universities. Finally, we suggest 5 recommendations that will help enhance the quality and competitiveness of virtual universities in Korea.